Too shy to order your extra cheese, hold-the-ketchup, no onion, double bacon burger? No need to feel alone. According to new research, people tend to keep their orders simple – not because that’s what they want, but to avoid embarrassment (whether that’s the judgment of the salesperson or the disapproving eye of other customers).

A group of professors researched the methods in which a shift in retail practices reduced human interaction and found that there was a change in purchasing behavior when there was less interaction during the ordering process. Even in situations where there was a low potential for social embarrassment, people would redirect their ordering behaviors in order to limit potential for embarrassment.

Using true-life cases, the researchers first looked at a Swedish liquor retailer. When the stores switched from a model where a clerk had to retrieve bottles for the customer to a self-service model, sales increased 20 percent. Furthermore, sales shifted – with difficult-to-pronounce beverages seeing an increase in sales. Sales of difficultly named drinks increased 7 percent once people did not have to worry about mispronunciation (and the embarrassment that comes along with that).

Next, the researchers looked at a pizza chain. Customers who ordered online weren’t ashamed to load up on additional toppings or ask for complex orders. Pizzas ordered online were 15 percent more complex than those the same customers ordered over the phone (coincidentally, these orders were also more expensive and higher in calories).

Researchers believe that these changes in ordering behavior are due to the fact that social pressure usually pushes people toward the norm. But remove that layer of human interaction and judgment, and people are free to explore new options as well as express their more finicky (or embarrassing) tastes.

Would you be more willing to place a picky order if no one was watching?

Join Lisa Firestone for a continuing education workshop titled “Conquer Your Critical Inner Voice,” January 24-26 at the Esalen Institute in Big Sur, California.

This workshop will help you learn to deal effectively with a critical “inner voice” in all aspects of life, teaching participants how to overcome destructive inner thoughts and cope more effectively.

Lisa Firestone is the coauthor of the Firestone Assessment of Self-Destructive Thoughts^™ and Firestone Assessment of Suicide Intent^™ (FAST^™-FASI^™), the Firestone Assessment of Violent Thoughts™ (FAVT™), and the Firestone Assessment of Violent Thoughts^™-Adolescent (FAVT-A^™).

 

Click here for more information or to register for the workshop.

A new study by researchers at the University of Queensland in Australia shows that rates of depression vary significantly from country to country—and patterns of depression worldwide can be quite surprising. The highest rates were reported in the Middle East, North Africa, and Eastern Europe, where more than 5 percent of the population suffers from depression. The lowest rates were in East Asia, Southeast Asia, and Australia/New Zealand. The least depressed country is Japan, with a rate of less than 2.5 percent. On average, approximately 4 percent of the world’s population has been diagnosed with depression. The study also calculated the “burden of depression” for each country, that is, the number of healthy years lost to depression or depression-related premature death. Using this metric, depression becomes the second-leading cause of disability worldwide.

The authors of the study caution that their findings were based on preexisting data on the prevalence, incidence, and duration of depression; therefore, factors such as access to diagnosis and cultural attitudes about mental illness may have skewed results. The authors of the study also said that reliable surveys from some poorer countries were not available.

The Washington Post created a map of clinical depression rates based on the Queensland study; click on the link to learn more about these findings.

If you want to be happy, new research indicates that it may simply be a matter of trying to be happier.

Yuna L. Ferguson and Kennon M. Sheldon published the results of two studies in The Journal of Positive Psychology that present the results of two experiments on this topic. In the first study, participants listened to “happy” music. Those who actively attempted feeling happier reported higher levels of positive mood after the study. In a second study, participants listened to “happy” music over a two-week period. Half of the participants were instructed to try to improve their levels of happiness. The other half were told to simply focus on the music. Those who attempted to improve their happiness levels reported a greater increase in happiness at the end of the study.

These studies challenge earlier research that suggested trying to become happier was counterproductive. According to the researchers, what made the happier group so much happier was both a combination of trying to be happier and using the right methods, suggesting that people interested in becoming happier might need to take a more active role in improving their mindset.

This study supports an assertion by Martin Seligman—one of the psychologists at the heart of the positive psychology movement—who theorized that 60 percent of happiness is genetically determined, while 40 percent is up to the individual.

The staff at PAR wishes you and your family an enjoyable, relaxing, and warm Thanksgiving holiday. We feel fortunate for you, our Customers, and are thankful that we can help with the important work you do all year long.

PAR author Lisa Firestone will be presenting two continuing education workshops in Boston, Massachusetts in December.

The workshops are sponsored by the Massachusetts School of Professional Psychology and highlight the topics of suicide treatment and prevention and working with high conflict couples.

“The War Within: Working with Suicidal Individuals” will be held December 6, from 9 a.m. to 4:30 p.m. This course focuses on giving more extensive training to practitioners in the treatment of suicidal clients.

“Transforming War Between Intimates: Working with High Conflict Couples” will be held December 7, from 9 a.m. to 4:30 p.m. Focusing on Gottman’s research on the predictors of longevity in a relationship, this course will discuss styles of relating and how couples can challenge behaviors that interfere with closeness and longevity.

For more information or to register, click on the course descriptions above.

We have all heard the adage that if you don’t have anything nice to say, don’t say anything at all. But maybe gossip has gotten a bad rap. According to new research, gossip at work can be seen as a virtue.

Shimul Melwani of the University of North Carolina has researched the consequences of gossip in the workplace. If an individual gossips about someone on his or her team, the research contends that that person is viewed as being less trustworthy. However, an individual who gossips about someone on another team can be seen as someone who is building trust, promoting cooperation, and creating a social glue for their own team. The gossipers themselves, though, experience higher levels of positive emotions than those who abstain, and also report higher levels of energy and motivation, but lower levels of self-esteem.

Researcher Matthew Feinberg has even found a way that gossip makes people better off. Researchers gave participants $10, and they were told they could share as much as they want to another player. That player’s amount would be tripled, and then that player would be able to share as much as he wanted with the participant. Most people gave the entire $10 to the other player, so he would have $30. Instead of sharing this amount, that player decided to keep all $30, leaving the participant with nothing. The participant was then told that now the nefarious player is going to play this game with another person. The participants were told they have the opportunity to pass this new person a note – and 96% of participants chose to use the note as a way to gossip, writing that the player is selfish, not likely to share, out for his own interests, and more.

Once they had gossiped, participants’ heart rates dropped (most increased once they realized they had been treated unfairly). Furthermore, the more the individual valued fairness, the more likely they were to participate in this form of gossip, called prosocial gossip. In fact, in another of Feinberg’s studies, 76% of participants were willing to pay their own money just for the opportunity to gossip in an attempt to create an even playing field for others! Researchers believe that prosocial gossip may have a valuable purpose – making the community more aware of an individual’s reputation and keeping individuals from behaving in selfish and dishonest ways in order to keep their reputation intact.

Do you think gossip helps or hurts in the workplace? What is the role of gossip where you work?

 

A new exhibit called “The Changing Face of What is Normal: Mental Health” opened recently at the Exploratorium in San Francisco. A world-renowned science museum, the Exploratorium features a new gallery that focuses on human behavior. The mental health exhibit is designed to explore the ways society defines, perceives, and responds to those whose behavior is considered “abnormal.” Visitors are encouraged to consider that normality is a fluid concept with a range of definitions that change depending on contexts such as time and place.

The Exploratorium Web site describes three elements that make up the exhibit:

• Artifacts from the suitcases and trunks of 14 patients who were confined at the Willard Psychiatric Center, a New York mental institution that was decommissioned in 1995. The personal items provide insight into the lives of residents before they were institutionalized.


• A display tracing the evolution of the Diagnostic and Statistical Manual of Mental Disorders as a guide used by psychiatric professionals to diagnose and treat cognitive, emotional, and behavioral disorders. This part of the exhibit also includes videotaped interviews with clinicians and clients speaking about their experiences and commenting on the difficulty of categorizing human behavior.


• An interactive installation called “Restraint,” which explores the ways psychiatric patients have been restrained over time. Visitors can view, experience, and comment on various types of restraints, including the ways societies and cultures constrain everyday behavior and the ways we must often restrain our own impulses.

“The Changing Face of What Is Normal: Mental Health” will be on display at the Exploratorium until spring 2014. Have you seen it? PAR wants to hear from you, so leave a comment and join the conversation!

Have you ever marveled at a coworker’s unprofessional remarks, cringe-worthy pictures, or embarrassing comments made on social media sites? New research delves into how employees manage boundaries on sites such as Facebook and Twitter, revealing how these behaviors effect the way they are viewed by professional contacts.

Researchers Ariane Ollier-Malaterre, Nancy Rothbard, and Justin Berg believe there are two key factors that govern an individual’s social media choices—whether they are integrators or segmentors and whether they are aiming to impress or express.

Integrators intend to create connections between their professional and personal lives, blending the two spheres. Segmentors, however, prefer to keep these roles separate. On social media, this may mean using privacy controls, keeping LinkedIn connections for professional contacts and Facebook for personal friends, or simply making their profile unsearchable.

Impressers see social media as way to build a reputation and a base of followers, sharing positive information such as achievements or articles that make them look intelligent. Impressers avoid controversial posts and are careful to share information that paints them in a flattering light. Expressers, however, see social media as a way to be viewed more accurately by others, sharing experiences (both good and bad), writing about unpopular opinions, and posting pictures and articles that may not appeal to everyone on their friend list.

Bringing both boundary preferences and image motives together, the researchers were able to gain insight into how others may view and respect you. For example, an integrator with a high motivation to express may sacrifice respect from colleagues as they gain a reputation for revealing too much or sharing inappropriate information. However, keeping too much private or not accepting a friend request from a coworker is also regarded negatively by those at work. The researchers believe that mirroring the tailored nature of offline relationships may be a wise choice for professional relationships, though this may be the most time consuming way to manage social media profiles.

To read more, visit the Academy of Management Review.

Halloween is coming! Children and adults alike are carving pumpkins, dressing in costumes, and getting ready for an exciting evening of trick-or-treating. For those suffering with mental health issues, however, this can be an especially difficult time of year as they are reminded of the heavy stigma associated with their illness. A drive through your city or a stroll down the aisles of your local department store is all it takes to confirm that offensive stereotypes are alive and well when it comes to the mentally ill. Billboards and advertisements depicting “Haunted Asylum” or “Psychopath Sanctuary” attractions are hard to miss. “Mental Patient” costumes, complete with straightjackets, perpetuate the stereotypes further.

The National Alliance on Mental Illness (NAMI) is an advocacy group that is fighting these stereotypes and pressuring businesses to remove offensive attractions and costumes. “NAMI loves Halloween as much as anyone else,” says Bob Corolla, NAMI Director of Media Relations, in a recent blog. “But would anyone sponsor a haunted attraction based on a cancer ward? How about a veterans’ hospital with ghosts who died from suicide while being treated for posttraumatic stress disorder?”

NAMI encourages its members to help raise awareness about the problem in their own communities. Corolla says that the first step is to personally contact sponsors of “insane asylum” attractions or stores that carry offensive costumes. In some cases, small changes to the attraction or its marketing can make a big difference. Further steps include enlisting others to make calls and write emails of protest. Local television stations and newspapers can be educated about the problem—and many are willing to cover a protest as a news event.

Will it make any difference? In response to protests from mental health advocates, the U.K. superstore Asda (a Wal-Mart company) and major grocery chain Tesco were persuaded to remove offensive costumes from their shelves. Both stores apologized for their insensitivity; Asda called it “a completely unacceptable error” and has donated £25,000 to the U.K. mental health charity Mind.

Corolla cautions that you should be prepared for a backlash when people feel that you are criticizing their fun. But even then, you may be more effective than you know. “Even if it seems that too many people disagree with your position,” he says, “you win simply by raising awareness.”

Visit the NAMI Web site to learn more about what you can do to fight the stigma against mental illness.