Related Posts

• Customer Support: How we’ve adapted

  

  PAR prides ourselves on providing the very best Customer service in the test publishing industry. Here’s a peek into how our Customer Support team has adjusted our services in light of the COVID-19 pandemic. Lauren Williams, Customer Support Specialist II: Customer Support has made some really great efforts in alleviating stress from our Customers in any way that we can. Aside from continuing regular services, we’ve also started to offer digital manuals for every printed manual purchased in the past. It’s also been really great having the opportunity to assist Customers with remote testing and teaching them about all the great aspects of PARiConnect. Julia Klein, Customer Support Specialist II: I think most of us have become more in tune with our Customers, understanding their tone of voice, recognizing the stress or anxiety they may feel and altering how we speak or how fast we talk though something. Matching pace has probably been the most beneficial during the current climate to working with our Customers. Kim Doscher, Customer Support Specialist: The current situation has created an immediate switch to telehealth ...

• Unparalleled Customer Service:
  A Story from Our Distribution Center

  

  PAR prides itself on providing the best Customer Service in the industry. But this commitment was taken to a new level recently, when 56 boxes of PAR assessment products got delivered to the wrong address, meaning an afternoon of seriously heavy lifting for two PAR distribution center employees. When Nate Cooper and Cliff Gardner realized that it would take several days of work to retag, rebill, and redeliver 1,600 pounds worth of product that ended up in the wrong location in downtown Tampa, they took matters into their own hands. Knowing our Customer was waiting on the materials, Nate and Cliff decided to jump into Cliff’s truck and drive to the location, load up the boxes, drive back across town, and hand deliver the order to the right place, even though it took more than 10 trips in an elevator. When we say we provide the best Customer Service in the industry, we mean it!

• When should a test be updated or revised?

  

  This week, Sierra Iwanicki, PhD, clinical psychologist and project director at PAR, explains the background to a question PAR often receives—when and why does a test need to be updated or revised?  PAR frequently receives questions about the need to update or revise the instruments we publish. We often look for guidance from published literature and professional organizations such as the National Association of School Psychologists (NASP) and the American Psychological Association (APA) to help guide our decisions. Although there are no absolute rules regarding when to update or revise, these professional guidelines and ethical codes provide examples of situations that would prompt the need for test revision. Here is some of the guidance we follow when determining when and if a revision is necessary:  The Standards for Educational and Psychological Testing states that “revisions or amendments are necessary when new research data, significant changes in the domain, or new conditions of test use and interpretation suggest that the test is no longer optimal or fully appropriate for some of its intended uses” (pp. 83). The Standards also notes that the decision to revise or update psychological tests may be considered when there is a change in the conceptualization ...

• Clever Little Liars: Kids With the Best Lies Have the Best Memories

  Children lie. They lie to get out of trouble, they lie for fun, or they lie out of habit. Parents everywhere admonish their children to tell the truth, but lying has its benefits, according to a study conducted by the Journal of Experimental Child Psychology. More than 100 6- and 7-year-old children were given tests to evaluate their verbal working memory, and then they were invited to play a trivia game consisting of three questions. Each question was written on an index card, along with four possible answers. The correct answer and a picture were placed on the back. The first two questions were easy to answer correctly; however, the third question was about a fake cartoon. The children were asked, “What is the name of the boy in the cartoon Spaceboy?” After posing the question, the researcher left the room, leaving the card with the correct answer face down on the table and instructing the children not to look at it. Video cameras recorded the children’s varying reactions, and approximately 25% of them peeked at the card even though they ...

• The RIAS-2: A faster, more accurate intelligence test

  

  When schools shut down in 2020 due to the pandemic, millions of children, parents, and teachers found their worlds upended. Without kids in school, school psychologists were unable to test students who had been referred for special education services. Initial evaluations and re-evaluations piled up. Students, many of whom needed academic accommodations and interventions, were unable to receive the help they needed.   “We paused [testing], like everyone else in the country,” said Tina S. Nguyen, PhD, a school psychologist with Washington, D.C., public schools. “Initially, we thought it would be a few weeks. But eventually, we realized we couldn’t just not do these assessments.”   The scenario was similar for Tiombe Bisa Kendrick-Dunn, SSP, MS, NCSP, the district psychology chairperson for Miami-Dade County, Florida, public schools. “We did no evaluations at all between March and July [2020],” she said.   Both school districts began using the Reynolds Intellectual Assessment Scales, Second Edition Remote (RIAS-2 Remote), which was published in July 2020.  Developed specifically to support school psychologists and clinicians who need to test students and clients from afar, the RIAS-2 Remote features minimally modified and digitally ...

• PAR Mission Statement (Part 2)

  By: James Swain (www.jimswain.com) Question: There are signs all throughout the PAR buildings that say, “Customer Service Is Our Most Important Product.” That’s not just a slogan, is it? Cathy Smith: No, it’s a way of life here at PAR. The difference between PAR and other companies is our service. PAR employees live and breathe Customer Service. Bob Smith: I was determined that regular communication with our Customers and outstanding Customer Service would be two qualities that would distinguish PAR from competitors. Excellent Customer Service has long been a core value of the company, from answering the phones with a live person to fulfilling orders on the day of receipt, responding to Customer e-mail inquiries within 24 hours, and providing error-free shipments. Years ago, a Customer named David Nichols wrote me a letter when a product he’d purchased was delayed in shipping. He said that “... it was not right to promote your products, take Customers’ money, and then not deliver the product... delaying product delivery is not right.” I’ve never forgotten that. And, since David wrote that letter, he and I became ...