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• A Salute to Cynthia Lumpee: Part 3

  Bob and Cathy Smith with Cynthia during the early days at PAR. Congratulations on your retirement, Cynthia! You may not know Cynthia Lumpee by name, but if you have ever ordered from PAR, you have felt her influence. Cynthia is PAR’s Vice President of Customer Service, and she has shaped the entire Customer experience with her focus on providing the very best service in the test publishing industry. After a 32-year career with the company, she is retiring this Friday. Throughout the week, various members of PAR’s staff will share stories, memories, and well wishes as we send Cynthia on to her next chapter. Cynthia taught me the “PAR way,” which is about doing things the right way—being friendly, reliable, and thorough.  She made sure that we always remember that Customer Service is our most important product. Keeping that goal in focus is vital to PAR’s success, and it’s what separates us from our competitors. Most importantly, she taught me that little details matter and the only perception that matters is the Customer’s perception.  Thanks for everything! -Daniel McFadden, Manager of Customer Support   I knew ...

• A Salute to Cynthia Lumpee: Part 2

  Love our legendary Customer Service? You have Cynthia to thank! You may not know Cynthia Lumpee by name, but if you have ever ordered from PAR, you have felt her influence. Cynthia is PAR’s Vice President of Customer Service, and she has shaped the entire Customer experience with her focus on providing the very best service in the test publishing industry. After a 32-year career with the company, she is retiring this Friday. Throughout the week, various members of PAR’s staff will share stories, memories, and well wishes as we send Cynthia on to her next chapter.   Cynthia has taught me so many things, I don’t know where to begin! So, I’m just going to say that our Customers always come first to her, and she has taught this to every employee she has had. Thank you for everything, Cynthia. I am going to miss you!  -Marie Mitchell, Order Entry Coordinator (and has worked with Cynthia for 24 years!)   This is not a story, but there is a quote that I think Cynthia has taught not only her Customer Service team but all ...

• A Salute to Cynthia Lumpee: Part 1

  You may not know Cynthia Lumpee by name, but if you have ever ordered from PAR, you have felt her influence. Cynthia is PAR’s Vice President of Customer Service, and she has shaped the entire Customer experience with her focus on providing the very best service in the test publishing industry. After a 32-year career with the company, she is retiring this Friday. Throughout the week, various members of PAR’s staff will share stories, memories, and well wishes as we send Cynthia on to her next chapter. Many things have changed at PAR, but Cynthia has been a constant for 32 years. Cynthia was the fifth person to join PAR, and she has had an extraordinary 32-year career here. She joined PAR as a part-time office clerk in 1983. At that time, she described herself as a married tennis mom who was raising two young daughters. She became PAR's first Customer Service representative, then our Customer Service Manager, and finally Vice President of Customer Service. Along the way, she set the Customer Service standard for our entire industry and taught all ...

• A Salute to Richard Brummer: Part 3

  This week, Richard Brummer, Senior Manager of Quality Assurance will be retiring after 12.5 years with PAR. This is the third part in a series where PAR staff share their memories and well wishes on Richard’s retirement. Did you miss Part 1 or Part 2? Catch up now. We will miss you, Richard! The first time I ever met Richard was when I was doing post-hire interviews my first week at PAR. I remember walking into his office and seeing a display case with an electronic tether. I was a little intimidated. I came to find out that he was the project manager of the team that created the electronic tether. I think this may have intimidated me a little bit more, but as I got to know Richard both inside and outside of work, his wisdom, integrity, sense of humor, and caring made him stand out as both an employee and a human being. He quickly became one of my favorite people and I am sad to say that life at PAR will truly not be the same without him! -Rebecca Gerhardstein, ...

• A Salute to Richard Brummer: Part 2

  This week, Richard Brummer, Senior Manager of Quality Assurance will be retiring after 12.5 years with PAR. This is the second part in a series where PAR staff share their memories and well wishes on Richard’s retirement. Did you miss Part 1? Click here. For months, every time I walked into Richard’s office, my eyes were drawn to something strange, and I couldn’t fathom why he had it. Perched beside his monitor is a section of a tree trunk about a foot and a half in length and about six inches in diameter. Glued to this piece of wood is an assortment of brightly-colored plastic bugs. For a long time, I just thought that he really liked the outdoors and it was his alternative to a painting of a tree. I asked about it after a while, and Richard explained that one of his many responsibilities is to find errors and inconsistencies in our digital products during development. Any issue he and the team finds is logged in a central place that is used to communicate with the programmers. Issues are ...

• On Veterans Day, PAR salutes your service

  

  Tomorrow is Veterans Day in the U.S., a day we pause to pay tribute, honor, and thank those who have served in the branches of our armed forces. PAR would like to sincerely thank each and every one of you who made the choice to serve our country and defend our freedom. You chose to leave familiar surroundings, family, and friends in service to your country. Your sacrifice has made a true difference in the life of every American and is a debt we can never truly repay, but we can certainly tell you just how much we value and appreciate your selflessness. It is the foundation that our country is built on. We’d also like to give a special thanks to the members of our PAR staff who have served in our military. Melanie Golladay James Green Dan Lee Teri Lyon Mike Nolan Jarris Suggs Thank you for your service and thank you to all veterans on this special day!