We have created PARcares as a resource to offer a hand up to those most in need. With shareable videos, blogs, and lists of free resources, PARcares is our way to show how much we care not only for our Customers, but for those you serve.
If you think someone would benefit from these resources, feel free to share them directly or through your social media channels. We will be updating regularly with new and helpful content to be used and shared with everyone.
We are all in this together.
As remote testing becomes a necessity, PAR is working to assist our Customers. We are offering free e-Manuals to Customers who have previously purchased the printed version of manuals published by PAR.
If you currently don’t have access to a PAR-published print manual due to social distancing, we will provide you with free access to an e-Manual version of that same assessment for free. It’s our way of helping our Customers adapt and adjust to providing care remotely.
We’ve also developed a short video on how to use our e-Manuals. The video walks you through downloading and installing an e-Manual, then covers specifics on the convenient features our e-Manuals offer, such as search functions, bookmarks, etc.
To request your free e-Manual, contact Customer Support at 1.800.331.8378 or via e-mail at email@example.com. Please reference your account/previous order information for the manual in question.
Dr. Carrie Champ Morera, project director, and Daniel McFadden, director of Customer Support, were thrilled to join Dr. Jeremy Sharp from The Testing Psychologist podcast to discuss telehealth.
They chatted about topics to consider regarding remote assessment, addressed concerns such as technology issues and cultural factors in remote administration, talked about PARiConnect, and provided information on how PAR continues to support clinicians during the COVID-19 crisis.
This week’s blog was written by Teri Lyon. Teri is a senior technical support specialist at PAR. She has been with PAR for more than 20 years. Today she imparts a little advice on how stepping away has helped her create balance during the COVID-19 pandemic.
Lately, it seems like we’re stuck in a stanza from Billy Joel’s hit “We Didn’t Start the Fire.”
Toilet paper, “Tiger King,”
PRACTICE SOCIAL DISTANCING!
Wearing masks, stay on task,
DO NOT LEAVE HOME!
It’s pretty shocking to think that what we’re going through right now will be in history books for students to read about in awe and, hopefully, not in recognition. Being in Florida, we’re used to having to hunker down for hurricanes and dealing with power outages from what seems like a tiny summer storm. This, of course, is on a totally different level—the kind of level that can be overwhelming. Well, I have some advice:
STEP AWAY FROM THE COMPUTER. STEP AWAY FROM THE TV.
Seems simple, right? Not so fast. If you’re like me, you want to know what is going on in the world and even your neighborhood. You want facts, data, information! Lately, though, it’s been a bit too much. Commercials are even referencing COVID-19, so you don’t even get a break when the show you are watching takes one. Is the information we’re getting even correct? Does anyone really know what they’re talking about? Separating fact from fiction is more frustrating than ever, it seems. So, just step away (but not like out of your yard, though, unless you are wearing a mask). I’m really just saying take a break from it all in any way that you can. Turn off the electronics. Pick up a pen, take a walk, take some pictures, take a break from it all.
I’ve had to embrace my inner introvert since this started. Around the three-week mark, I had to step away. For a full day, I didn’t so much as look at my phone. This was so helpful and really made me feel a lot better about myself, my family, and what we are doing to stay safe. After that day, I made an effort to balance my time. Think of a work–life balance situation but make it more of a COVID–no-COVID balance. Also, let your support group be your support group. Reach out and commiserate. Then, just step away for a bit.
PAR prides ourselves on providing the very best Customer service in the test publishing industry. Here’s a peek into how our Customer Support team has adjusted our services in light of the COVID-19 pandemic.
Lauren Williams, Customer Support Specialist II: Customer Support has made some really great efforts in alleviating stress from our Customers in any way that we can. Aside from continuing regular services, we’ve also started to offer digital manuals for every printed manual purchased in the past. It’s also been really great having the opportunity to assist Customers with remote testing and teaching them about all the great aspects of PARiConnect.
Julia Klein, Customer Support Specialist II: I think most of us have become more in tune with our Customers, understanding their tone of voice, recognizing the stress or anxiety they may feel and altering how we speak or how fast we talk though something. Matching pace has probably been the most beneficial during the current climate to working with our Customers.
Kim Doscher, Customer Support Specialist: The current situation has created an immediate switch to telehealth that has brought along a whole new technological world for many of our Customers. These are unprecedented times that generate many questions and concerns. Our focus is on talking to our Customers and listening to their needs so that they can continue serving their clients. Whether it be learning how to use our online platform PARiConnect, navigating remote administration, or figuring out how to access our materials digitally, we are here to help!
Tamara Dwoskin, Customer Relationship Manager: Our Customer Support department has really adapted to what’s going on, staying on the pulse of what our Customers are asking for. We’re intent on developing creative solutions for what they need. A lot of folks were caught very unexpectedly with this pandemic, like we all were, and they are in pickles with what they are trying to accomplish, whether it’s training students as part of a university class, or maybe they had assessments scheduled and now they have to switch to teletherapy to get those things done. It’s on us to talk them through it. We want to be with them every step of the way if we can and develop those creative solutions that will really carry them through and help them accomplish their goals. We are up for that challenge. We already had the infrastructure to offer the support that’s needed during this time frame and we’re adding more as time goes on. We are constantly looking to how we can evolve to better meet the needs of our Customers. We’re here. We’re here for you. We’re here to listen. So call us and give us a chance to assist you at some point!
As everyone is aware, COVID-19 continues to be of significant concern in the U.S. and worldwide. We want to assure everyone that we are closely monitoring updates from the Centers for Disease Control (CDC), World Health Organization (WHO), and the Federal Government to ensure we are following their recommendations to protect the safety of our staff, Customers, and partners.
As part of these measures, we are discouraging all business travel into the foreseeable future.
In response to the recent outbreak in Florida, PAR has implemented our emergency response procedures. To protect the health and safety of our staff, we have put in place a remote working schedule for most of our team members. We do not anticipate any interruptions in service and will continue to provide the same best-in-class Customer support you have come to expect.
While this is an unprecedented moment, it’s important that we approach it with a sense of calm and responsibility.
In the meantime, please continue to take care of yourselves and each other.
With great appreciation, Kristin
It’s a simple reminder, but a powerful message. At PAR, we strive to live by these values. It’s part of our culture.
be kind. We are kind when we treat people with respect and compassion, when we offer support and sympathy, and when we help in ways large and small.
do good. We do good by helping others as we can and by contributing resources to our communities.
We want to promote these values around the world—one sticky note, note pad, bookmark, and thank you note at a time—as a reminder that sometimes doing the little things can make a big difference.
Each year, PAR will contribute a minimum of $25,000 to its bkdg fund, and all profits from the sales of our be kind. do good. merchandise will be added to this account. These funds will be donated during the year to organizations that are doing good things.
We invite you to help spread our be kind. do good. message in your community. Learn more or order now!
This week, PAR catalogs will be hitting mailboxes. We are so excited to hear your reactions—we’ve spent the last few months hard at work to make considerable changes to our catalog. This year, we will publish two separate catalogs targeted to two different groups: schools and clinicians. The catalog you receive includes the products you are most likely to find useful.
The sections of each catalog have been updated to better address your assessment needs and help you find solutions faster and easier. We’ve also made significant improvements in presentation with a more modern, clean format, and messaging that is more conversational and personal.
We hope you enjoy the new look and feel of your catalog!
To view both catalogs online, visit our e-catalog page.
Each year, PAR donates to a charity selected by its Customers as a way to say thank you and to give back as part of our Pay It Forward campaign.
“PAR has been incredibly fortunate as a company,” said Kristin Greco, chief executive officer. “Rather than send our Customers an end-of-year gift, we decided a few years ago to make a charitable contribution on their behalf instead. This is the sixth year of our Pay It Forward campaign, and each year, our Customers select a different charity to honor.”
In November, PAR mailed an end-of-year communication to select Customers, thanking them for their business and asking them to choose their favorite organization from a list of three deserving charities. Results have been tallied, and PAR is proud to announce that on behalf of its Customers, a $5,000 donation will be made to Mental Health America.
“We are so inspired by the work our Customers do, and Mental Health America is doing work that is important to our Customers and to PAR,” Greco said. “It is an honor to be able to pay it forward to such a worthy organization.”
Founded in 1909, Mental Health America is a community-based nonprofit organization dedicated to addressing the needs of those living with mental illness and promoting the importance of mental health as a critical part of wellness. To learn more, visit their website at mhanational.org.
PAR understands that our Customers are the reason for our success. Your support and business keep PAR going. That's why we’ve never lost sight of how important it is to provide you with the outstanding Customer Support you deserve.
How do we do that? Our phones are answered live by our own Customer Support team located in our Florida headquarters. When you call PAR you will never hear a recorded menu. Averaging 12 years of experience at PAR, our reps are knowledgeable, friendly, intelligent people who know our products well and are committed to meeting your needs every time you call.
We strive to ensure you get the best of both worlds. Give us a call at 1.800.331.8378 and see for yourself.