The pandemic has made it difficult to do many things, and it’s also had a huge impact on printed and mailed materials. Many people find that their magazines and catalogs are delayed or are no longer available.
PAR’s Winter 2021 print catalogs were delivered to your home or office last week. However, we know that many of you continue to work from home or have restrictions on your mail and may not have been able to access them.
Our new e-Catalogs allow you to conveniently browse our catalog pages from your computer or tablet 24/7. See what’s new!
Our Clinical Assessment Solutions catalog showcases the importance of wellbeing, offers solutions on how to stay safe during therapy sessions, and provides tips to overcome “Zoom fatigue.”
Our School Assessment Solutions catalog helps you understand how trauma affects students, offers ways to assess the impact of trauma, and provides strategies to help you develop a trauma-sensitive environment.
Choose the catalog you need!
Each year, PAR employees take part in a week-long United Way fundraising campaign. This year, we exceeded our fundraising goal, resulting in nearly $102,000 in employee contributions to help United Way Suncoast and their partner agencies! This surpassed our 2019 giving by 1.6%, an incredible achievement in such a challenging year. We are proud to say that through our involvement with United Way, we will help make a difference in the lives of so many people in the Tampa Bay area.
Learn more about how you can help United Way in your community!
PAR would like to thank you for all you have done—especially this year—to help those you serve. We would like to take this opportunity to honor our Customers during our annual Pay It Forward campaign. Keep your eyes on your email—in the next week, you will be receiving a list of charities with a link to select your favorite. On behalf of our Customers, we will give a $5,000 donation to whichever charity receives the most votes.
“We are so inspired by the work our Customers do, and it is an honor to be able to donate on their behalf to a worthy organization of their choosing,” said PAR CEO Kristin Greco. “We are so fortunate to be able to pay it forward.”
This year, you will be able to choose between the American Red Cross, the National Foundation for Infectious Diseases, the California Fire Foundation, Feeding America, and Prevent Child Abuse America.
We are grateful to assist you in the important work you do and we are thankful for your business!
Calling all test developers, researchers, data collectors, and potential authors—we want to work with you! We recently revamped our Partner with PAR programs and are proud to announce two new opportunities, in addition to our longstanding data collection and assessment publishing programs.
Visit parinc.com/PARtner for more information on all our programs and for details on how to get in touch with us.
We have created PARcares as a resource to offer a hand up to those most in need. With shareable videos, blogs, and lists of free resources, PARcares is our way to show how much we care not only for our Customers, but for those you serve.
If you think someone would benefit from these resources, feel free to share them directly or through your social media channels. We will be updating regularly with new and helpful content to be used and shared with everyone.
We are all in this together.
As remote testing becomes a necessity, PAR is working to assist our Customers. We are offering free e-Manuals to Customers who have previously purchased the printed version of manuals published by PAR.
If you currently don’t have access to a PAR-published print manual due to social distancing, we will provide you with free access to an e-Manual version of that same assessment for free. It’s our way of helping our Customers adapt and adjust to providing care remotely.
We’ve also developed a short video on how to use our e-Manuals. The video walks you through downloading and installing an e-Manual, then covers specifics on the convenient features our e-Manuals offer, such as search functions, bookmarks, etc.
To request your free e-Manual, contact Customer Support at 1.800.331.8378 or via e-mail at email@example.com. Please reference your account/previous order information for the manual in question.
Dr. Carrie Champ Morera, project director, and Daniel McFadden, director of Customer Support, were thrilled to join Dr. Jeremy Sharp from The Testing Psychologist podcast to discuss telehealth.
They chatted about topics to consider regarding remote assessment, addressed concerns such as technology issues and cultural factors in remote administration, talked about PARiConnect, and provided information on how PAR continues to support clinicians during the COVID-19 crisis.
This week’s blog was written by Teri Lyon. Teri is a senior technical support specialist at PAR. She has been with PAR for more than 20 years. Today she imparts a little advice on how stepping away has helped her create balance during the COVID-19 pandemic.
Lately, it seems like we’re stuck in a stanza from Billy Joel’s hit “We Didn’t Start the Fire.”
Toilet paper, “Tiger King,”
PRACTICE SOCIAL DISTANCING!
Wearing masks, stay on task,
DO NOT LEAVE HOME!
It’s pretty shocking to think that what we’re going through right now will be in history books for students to read about in awe and, hopefully, not in recognition. Being in Florida, we’re used to having to hunker down for hurricanes and dealing with power outages from what seems like a tiny summer storm. This, of course, is on a totally different level—the kind of level that can be overwhelming. Well, I have some advice:
STEP AWAY FROM THE COMPUTER. STEP AWAY FROM THE TV.
Seems simple, right? Not so fast. If you’re like me, you want to know what is going on in the world and even your neighborhood. You want facts, data, information! Lately, though, it’s been a bit too much. Commercials are even referencing COVID-19, so you don’t even get a break when the show you are watching takes one. Is the information we’re getting even correct? Does anyone really know what they’re talking about? Separating fact from fiction is more frustrating than ever, it seems. So, just step away (but not like out of your yard, though, unless you are wearing a mask). I’m really just saying take a break from it all in any way that you can. Turn off the electronics. Pick up a pen, take a walk, take some pictures, take a break from it all.
I’ve had to embrace my inner introvert since this started. Around the three-week mark, I had to step away. For a full day, I didn’t so much as look at my phone. This was so helpful and really made me feel a lot better about myself, my family, and what we are doing to stay safe. After that day, I made an effort to balance my time. Think of a work–life balance situation but make it more of a COVID–no-COVID balance. Also, let your support group be your support group. Reach out and commiserate. Then, just step away for a bit.
PAR prides ourselves on providing the very best Customer service in the test publishing industry. Here’s a peek into how our Customer Support team has adjusted our services in light of the COVID-19 pandemic.
Lauren Williams, Customer Support Specialist II: Customer Support has made some really great efforts in alleviating stress from our Customers in any way that we can. Aside from continuing regular services, we’ve also started to offer digital manuals for every printed manual purchased in the past. It’s also been really great having the opportunity to assist Customers with remote testing and teaching them about all the great aspects of PARiConnect.
Julia Klein, Customer Support Specialist II: I think most of us have become more in tune with our Customers, understanding their tone of voice, recognizing the stress or anxiety they may feel and altering how we speak or how fast we talk though something. Matching pace has probably been the most beneficial during the current climate to working with our Customers.
Kim Doscher, Customer Support Specialist: The current situation has created an immediate switch to telehealth that has brought along a whole new technological world for many of our Customers. These are unprecedented times that generate many questions and concerns. Our focus is on talking to our Customers and listening to their needs so that they can continue serving their clients. Whether it be learning how to use our online platform PARiConnect, navigating remote administration, or figuring out how to access our materials digitally, we are here to help!
Tamara Dwoskin, Customer Relationship Manager: Our Customer Support department has really adapted to what’s going on, staying on the pulse of what our Customers are asking for. We’re intent on developing creative solutions for what they need. A lot of folks were caught very unexpectedly with this pandemic, like we all were, and they are in pickles with what they are trying to accomplish, whether it’s training students as part of a university class, or maybe they had assessments scheduled and now they have to switch to teletherapy to get those things done. It’s on us to talk them through it. We want to be with them every step of the way if we can and develop those creative solutions that will really carry them through and help them accomplish their goals. We are up for that challenge. We already had the infrastructure to offer the support that’s needed during this time frame and we’re adding more as time goes on. We are constantly looking to how we can evolve to better meet the needs of our Customers. We’re here. We’re here for you. We’re here to listen. So call us and give us a chance to assist you at some point!
As everyone is aware, COVID-19 continues to be of significant concern in the U.S. and worldwide. We want to assure everyone that we are closely monitoring updates from the Centers for Disease Control (CDC), World Health Organization (WHO), and the Federal Government to ensure we are following their recommendations to protect the safety of our staff, Customers, and partners.
As part of these measures, we are discouraging all business travel into the foreseeable future.
In response to the recent outbreak in Florida, PAR has implemented our emergency response procedures. To protect the health and safety of our staff, we have put in place a remote working schedule for most of our team members. We do not anticipate any interruptions in service and will continue to provide the same best-in-class Customer support you have come to expect.
While this is an unprecedented moment, it’s important that we approach it with a sense of calm and responsibility.
In the meantime, please continue to take care of yourselves and each other.
With great appreciation, Kristin