You may not know Cynthia Lumpee by name, but if you have ever ordered from PAR, you have felt her influence. Cynthia is PAR’s Vice President of Customer Service, and she has shaped the entire Customer experience with her focus on providing the very best service in the test publishing industry. After a 32-year career with the company, she is retiring this Friday. Throughout the week, various members of PAR’s staff will share stories, memories, and well wishes as we send Cynthia on to her next chapter.
Cynthia has taught me so many things, I don’t know where to begin! So, I’m just going to say that our Customers always come first to her, and she has taught this to every employee she has had.
Thank you for everything, Cynthia. I am going to miss you!
-Marie Mitchell, Order Entry Coordinator (and has worked with Cynthia for 24 years!)
This is not a story, but there is a quote that I think Cynthia has taught not only her Customer Service team but all employees within the organization:
Customer Service is not a department…it’s everyone’s job!
She has taught me that it is important to always put the Customer’s needs first and to give people more than what they expect to get. I am forever grateful for all of her lessons. She will always play a vital role in the development of Customer Service representatives at PAR!
-Donna Drackett, Vice President/Chief Financial Officer
Cynthia taught me that no matter what, we’re here for the Customer. Everything we do in the company will affect the Customer in some way, and we have to think about that no matter what.
–Teri Lyon, MBA, Senior Technical Support Specialist