This interview is a part of an ongoing feature on the PAR blog to better acquaint Customers with PAR staff. We hope you enjoy this inside look into what goes on behind the scenes to develop, create, and deliver your most trusted assessments.

Danielle Greer, Customer Support Specialist

How many years have you worked at PAR? 1 year

What does an average day at PAR look like to you? An average day in Customer Support consists of processing orders, providing support, answering questions, and resolving issues, just to name a few. It is difficult to cover the range of duties we perform. The goal at PAR every day however is to provide unparalleled service and delight our customers!

What is the best part of your job? The variety of professionals I get to talk to on a daily basis. I get the opportunity to speak with professionals that have been in their field for decades as well as those that are just starting out. I also never know what state, country, or continent I am going to take a call from!

What have you learned by working at PAR? I have learned that it is entirely possible for a company to foster a family-like culture that inspires its employees to not only take pride in their work, but also in their position to give back to the community. PAR provides many opportunities to help those in need, and I believe other companies can learn a lot by the example that PAR sets.

When you aren’t at work, where can you be found? Cycling for miles on the Suncoast Bike Trail!

If I could switch jobs with anyone in the company for a day… I would switch with a Distribution Specialist. In Customer Support, we process a lot of orders for shipment, and sometimes have special requests for our customers that the DC helps with. I believe I could learn a lot from our neighbor department that so quickly and accurately puts together our customers’ orders and is so willing to team up with CS to tackle assignments.

What product or project have you learned the most from? Our department’s “Secret Service” committee. We are always striving to delight our customers in new and creative ways, and we inspire one another by sharing stories weekly about how we went the extra mile for a customer. These are perfect opportunities for the department to learn different ways to make our customers’ day or take a unique approach to resolving an issue.