The PAR January catalog is on its way to your mailbox. No need to wait for the mail truck to make its daily delivery—sneak a peek at the e-catalog to preview what's in store for 2015!

Enjoy perusing your online or paper catalog—and thank you for being a PAR Customer!
You may not know Cynthia Lumpee by name, but if you have ever ordered from PAR, you have felt her influence. Cynthia is PAR’s Vice President of Customer Service, and she has shaped the entire Customer experience with her focus on providing the very best service in the test publishing industry. After a 32-year career with the company, today is her last day before retirement. Throughout the week, we have shared stories, memories, and well wishes. Today, we share two final well wishes here.

Vicki King and Cynthia Lumpee during this year's United Way kickoff event.

What an honor it is to propose a toast to Cynthia!

I'm sure you have all heard many stories about her along the way. And it's stories like these and countless others that epitomize the wonderful nature and contribution that Cynthia has made to PAR.

We are indeed fortunate to have had the privilege of sharing Cynthia's expertise, work ethic, and commitment.  She has achieved countless goals and accolades -- too many to mention now.

Cynthia has left a remarkable legacy behind and one which will remain with us for years to come. She is leaving PAR a better place than when she found it, and that, in itself, will remain a lasting tribute to her professionalism.

We will miss our colleague, a consummate professional, a confidant, a friend, a wise counselor, a shoulder to lean on, a leader, and indeed a lady of note.

Remember us fondly and may the years that lie ahead be filled with laughter, happiness and even more dreams achieved. This is our wish for you as we say "so long," but not farewell.

-Vicki King, Executive Assistant to the Chairman and CEO

 

In addition to leading the best Customer Support Department in the test publishing industry,  Cynthia has been such an important part of  PAR’s annual United Way Campaign.  Not only has she been a faithful donor at the Leadership level, but she has also been a creative influence in the planning of fun-filled activities and unique decorations for PAR’s United Way week each September. We will miss her positive spirit, suggestions, and involvement as we plan future United Way activities. 

Cynthia with the Customer Service department during this year's United Way campaign.

“The capacity to care is the thing that gives life its deepest meaning and significance.” 

-Pablos Casals

Thanks to Cynthia for caring about her Customers, her fellow staff members, and her community!

-Cathy Smith, Vice President Community Relations

Cynthia, we wish you the best in retirement!

 
Bob and Cathy Smith with Cynthia during the early days at PAR. Congratulations on your retirement, Cynthia!

You may not know Cynthia Lumpee by name, but if you have ever ordered from PAR, you have felt her influence. Cynthia is PAR’s Vice President of Customer Service, and she has shaped the entire Customer experience with her focus on providing the very best service in the test publishing industry. After a 32-year career with the company, she is retiring this Friday. Throughout the week, various members of PAR’s staff will share stories, memories, and well wishes as we send Cynthia on to her next chapter.

Cynthia taught me the “PAR way,” which is about doing things the right way—being friendly, reliable, and thorough.  She made sure that we always remember that Customer Service is our most important product. Keeping that goal in focus is vital to PAR’s success, and it’s what separates us from our competitors. Most importantly, she taught me that little details matter and the only perception that matters is the Customer’s perception.  Thanks for everything!

-Daniel McFadden, Manager of Customer Support

 

I knew from my first contact with Cynthia that I had encountered both an exceptional person and company. Although I have worked for less than a year in Cynthia’s department, I have enjoyed every moment together and am consistently astounded at how wonderful a team she has put together at PAR. I am confident her influence will continue to radiate through our team and the rest of the company. She will be missed dearly!

-Danielle Greer, Customer Support Specialist

 

Cynthia has shown me the true meaning of Customer Service. If our Customers are not happy, then we need to work on ways to fix it. I admire her dedication to our Customers and their satisfaction.

-Vicki McFadden, Permissions Specialist

 

In just a few days, I will be celebrating my 21st work anniversary at PAR. Without Cynthia, it won’t be the same. Cynthia has not only been my supervisor all this time, but she has been a source of encouragement, a shining example of professionalism, and a friend. In all this time, I have had the privilege of working for her, learning from her, and sharing with her in an effort to build and train a team that provides the best Customer Service in the test publishing industry. We will miss her so much, but will never forget what she has taught us. We remain committed to carrying on her legacy through our never-ending commitment to Customer Service.

-Tamara Dwoskin, Customer Service Quality Assurance Manager
Love our legendary Customer Service? You have Cynthia to thank!

You may not know Cynthia Lumpee by name, but if you have ever ordered from PAR, you have felt her influence. Cynthia is PAR’s Vice President of Customer Service, and she has shaped the entire Customer experience with her focus on providing the very best service in the test publishing industry. After a 32-year career with the company, she is retiring this Friday. Throughout the week, various members of PAR’s staff will share stories, memories, and well wishes as we send Cynthia on to her next chapter.

 

Cynthia has taught me so many things, I don’t know where to begin! So, I’m just going to say that our Customers always come first to her, and she has taught this to every employee she has had.

Thank you for everything, Cynthia. I am going to miss you!

 -Marie Mitchell, Order Entry Coordinator (and has worked with Cynthia for 24 years!)

 

This is not a story, but there is a quote that I think Cynthia has taught not only her Customer Service team but all employees within the organization:

Customer Service is not a department…it’s everyone’s job!

She has taught me that it is important to always put the Customer’s needs first and to give people more than what they expect to get. I am forever grateful for all of her lessons. She will always play a vital role in the development of Customer Service representatives at PAR!

-Donna Drackett, Vice President/Chief Financial Officer

 

Cynthia taught me that no matter what, we’re here for the Customer. Everything we do in the company will affect the Customer in some way, and we have to think about that no matter what.

-Teri Lyon, MBA, Senior Technical Support Specialist
You may not know Cynthia Lumpee by name, but if you have ever ordered from PAR, you have felt her influence. Cynthia is PAR’s Vice President of Customer Service, and she has shaped the entire Customer experience with her focus on providing the very best service in the test publishing industry. After a 32-year career with the company, she is retiring this Friday. Throughout the week, various members of PAR’s staff will share stories, memories, and well wishes as we send Cynthia on to her next chapter.

Many things have changed at PAR, but Cynthia has been a constant for 32 years.

Cynthia was the fifth person to join PAR, and she has had an extraordinary 32-year career here. She joined PAR as a part-time office clerk in 1983. At that time, she described herself as a married tennis mom who was raising two young daughters. She became PAR's first Customer Service representative, then our Customer Service Manager, and finally Vice President of Customer Service. Along the way, she set the Customer Service standard for our entire industry and taught all the members of her team what the Customer Service experience should be.

We will be forever grateful for what she has contributed to PAR.

She is retiring in January as the longest-serving PAR family member but remains part of the PAR family forever.

-Bob Smith III, PhD, Chairman and CEO
In celebration of the holiday, PAR will close at 5:00 p.m. ET today and reopen at 8 a.m. on Monday, January 5. Orders received after 5:00 p.m. today will ship when we reopen in 2015.

Take advantage of 2014 pricing by placing your orders today!

Wishing you the best in 2015.
We are proud to announce the release of PAR’s free Training Portal. The Training Portal is a versatile resource: it’s a great way to get acquainted with a product before purchasing or to learn more about an assessment tool you already use. Each online training session provides an overview of a specific instrument, a description of how it was developed, an explanation of how it’s scored, sample items, and normative and clinical data. Designed with your valuable time in mind, each interactive video lasts approximately 20-60 minutes.

Training is currently available on the Vocabulary Assessment Scales™ (VAS™), the Test of General Reasoning Ability™ (TOGRA™), and the Reynolds Adaptable Intelligence Test™ (RAIT™). Trainings on the Academic Achievement Battery™ (AAB™) Screening Form and the AAB Comprehensive Form will be available shortly, with more presentations to be added in 2015.

To access the Training Portal, use your parinc.com username and password to log in. Don’t have a free account? Register now.

 

PAR is proud of our ongoing support of United Way. Last week, employees took part in our annual fundraising campaign. For more than 20 years, 100% of staff members have participated in our annual United Way drive, and this year was no different. We exceeded our fundraising goal, resulting in $123,392.95 being donated to United Way to help continue its mission of helping others in our community.

This year, our United Way week theme was Camp PAR. We took part in a host of activities, from a s'mores building contest to a tent pitching competition. Want to learn more about how you can help United Way in your community? Visit www.unitedway.org.

Last week, PAR took home two titles that we are especially proud to share.

On March 29,  PAR staff and our favorite furry friends turned a rainy day into a walk to remember to support the Humane Society of Tampa Bay’s Bark in the Park event. Although the walk ended up being rained out just after our team picture, the PARty Animals were thrilled to take home top fundraising honors while showing our support for such a worthy organization.

Also, for the fourth consecutive year, PAR has received the Gold Achievement Award from the American Heart Association for promoting employee wellness, making PAR a Fit-Friendly Worksite. We are proud to promote the importance of healthy living and wellness in the workplace!

To learn more about the many ways PAR staff give back to the community, visit our Community PARtners page.
The PAR blog now has a sleek, modern look that’s not only attractive but easy to read and navigate, as well.  Updated weekly, our blog is a great forum to catch up on news about psychology and assessment, find links to new research studies, sign up for a Webinar, meet our authors, learn about a conference, or even watch a video about a new product or service.

We know that a lot of you are reading the blog, and now we’d like to take this opportunity to invite you to become an active participant. At the top of each post, just below the headline, there is a “Leave a comment” button. Interested in the topic or have something to add? Don’t hesitate to leave a comment—or respond to a colleague’s comment.

Looking for a blog on a particular topic? Skim recent blogs, browse previous issues by category or date, or search the “tag cloud” on the righthand side of the page—just click on a word in the cloud to find posts related to that key word.

If you’ve arrived at our blog through an existing bookmark, be sure to go to the new site (http://blog.parinc.com) and update your bookmark so that you can see our updated look and access the new features.

We hope you find our blog useful and you like our new look.  And as always…we want to hear from you, so leave a comment and join the conversation!